FAQs

• How Do I Obtain Treatment?
• Is the service Legal?
• How do I know that the doctor is genuine?
• Do I still need to visit my Doctor?
• Where a prescription medication is prescribed, is it genuine?
• Are there any hidden costs I should be aware of?
• What is your security policy?
• Will my order be discreetly packaged?
• Do I need to be at home to sign for it?
• What if I am unable to be home when Royal Mail attempts delivery?
• What Credit/Debit cards do you accept?
• Can I pay by cheque or Postal Order?
• Why do you need my phone number on the consultation form?
• Are my personal details safe with you, or will I start getting unsolicited email/post?
• What if my question has not been answered by any of the above?

How Do I Obtain Treatment? Once you have read the information about your condition, you simply submit a form which is reviewed by a UK doctor. The doctor then emails you back offering a link to proceed with obtaining treatment on OnlineClinic. Once you log-in, you provide payment details, and where the treatment is by prescription, the doctor authorises the pharmacy to dispense and post out your medication for next day delivery. There are no guarantees that the doctor offers treatment - this is subject to your specific medical information.

Is the service Legal?

Yes. The medical consultation process and diagnosis is completely free and without obligation. Any websites offering direct prescription medications are illegal, and websites that market any prescription drugs are also illegal in the UK. onlineclinic.co.uk also provide clear consumer rights information and explain the privacy policy.

How do I know that the doctor is genuine?

When the doctor emails back a diagnosis, full contact details are provided together with GMC registration details which can be verified online.

Do I still need to visit my Doctor? For the vast majority of cases, most of the questions covered by the medical form are more than sufficient to make an effective diagnosis. However, it is always advised that you consult your own doctor before commencing any line of treatment. The online doctor can notify your doctor of any diagnosis and treatment issued at your request.

Where a prescription medication is prescribed, is it genuine?

Yes. The pharmacy is a UK registered pharmacy monitored by the MHRA. All of the medications are genuine branded medicines, carrying the original manufacturers' stickers and hallmarks, they are dispensed subject to prescription by a qualified pharmacist under authority.

Are there any hidden costs I should be aware of?

No, there are no hidden costs, the price for treatment if suggested is made clear to you once the doctor has emailed a diagnosis. OnlineClinic do not charge for the consultation and you will not be charged extra for delivery of any subsequent treatment.

What is your security policy?

onlineclinic.co.uk is committed to patient privacy and security. All the information you supply to us is legally protected under doctor-patient privilege. Our on-line ordering system uses the GeoTrust secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection.

Will my order be discreetly packaged? All prescription medications despatched by the pharmacy are packaged discreetly to ensure safe, untampered arrival to your door. Do I need to be home to sign for it? Yes, Royal Mail require a signature on delivery as confirmation of receipt. You can arrange for the item to be delivered to perhaps a work address for convenience.

What if I am unable to be at home when Royal Mail attempts delivery?

Royal Mail will leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.

Which Credit/Debit cards do you accept?

At present we accept the following cards: Visa, Visa Electron, Maestro, Mastercard, Switch and Solo.

Can I pay by cheque or Postal Order? Yes, however, you will need to submit the payment details with '0000' in the card number entry, and make a cheque payable to Hexpress Ltd - please check the 'Contact us' section for our address. Once you have submitted the form, please put the order number on the back of the cheque together with your cheque guarantee details. Your order will not be dispensed until the cheque has cleared successfully.

Why do you need my phone number on the consultation form?

We or the doctor may need to contact you concerning your consultation or any subsequent order. This is not used for any marketing purpose whatsoever.

Are my personal details safe with you, or will I start getting unsolicited email/post?

We strongly object to spam, and assure you that your details will not be used for such activities.

What if my question has not been answered by any of the above?

Feel Free to contact us.