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Home / About Us

About Us

OnlineClinic is a private healthcare provider, offering comprehensive medical services in a number of languages. This page gives you information on who we are and the services we offer.

Who We Are

We specialise in online healthcare, allowing you to consult with a doctor online and where relevant, purchase treatment online safely and securely. Our service offers a free consultation service, and next-day delivery to most destinations*. For more information on our delivery options please click here.

Our service uses registered doctors and pharmacies which you can find out more about here.

What We Do

  • Provide confidential medical consultations online
  • Offer private prescriptions issued by a registered doctor
  • Dispense medications from an accredited pharmacy
  • Offer free next-day delivery*
  • Provide free medical advice and support
  • Provide a comprehensive guide to conditions and their treatments online
  • Offer customer service through phone, email and live chat
  • Provide simple repeat-prescription ordering
  • Provide a simple order tracking service

Our ethos

OnlineClinic provides a safe and convenient way for people to purchase medication online. Whilst we always recommend that you visit your own doctor for medical advice and treatment, we understand that this is not always possible for some people. We provide advice and information on a number of medical conditions through our website, and via phone, email and live chat. As well as this, we offer you a platform to order treatment online through an online consultation service. Please note that the issuance of a prescription is subject to a medical review of your consultation and age verification and fraud checks.

The safety of our patients is paramount. Our doctors will never prescribe a treatment unless they are sure that it is beneficial and safe for the patient to take. We aim to offer the most convenient service possible. Within a couple of hours, your consultation will be reviewed, and your medication dispensed and prepared for shipping. This is why we are able to offer next-day delivery on almost all orders*, so that you can begin the treatment you need as soon as possible.

We provide full medical support, before, during and after your treatment. Our Customer Service Team is available to answer your queries from Monday to Friday and you can always request to speak to one of our doctors directly.

Equal Opportunities

We aim to provide a service accessible to all users, to promote equality of opportunity and treatment to all patients and staff, and to treat everybody equally irrespective of gender, marital or civil partnership status, whether one has or does not have dependents, religious belief or political opinion, race, disability, sexual orientation, and age.

We will not tolerate any forms of discrimination, bullying, harassment or victimisation, and any complaint will be dealt with seriously, promptly and confidentially.


The online consultation is the process which doctors use to prescribe medicines online. Whenever you place an order for medication online, you will be asked to complete a number of medical questions. This includes questions about your general health and questions specific to the condition you need to treat. Our doctors use this information to assess your suitability for your chosen medication.

The consultation process ensures that you only receive medication which is safe for you to take. If our doctor is ever in doubt, they will contact you for further information. An online consultation may in some cases not be as suitable as a face-to-face consultation, and in these circumstances our doctor may recommend that you visit a doctor in person.

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